{"id":7856,"date":"2026-09-01T14:12:45","date_gmt":"2026-07-18T16:46:03","guid":{"rendered":"https:\/\/woodcarvedtales.com\/?page_id=7856"},"modified":"2026-10-05T13:15:14","modified_gmt":"2026-10-05T11:15:14","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/woodcarvedtales.com\/pl\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"
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SHIPPING & RETURNS<\/p>

Last updated: 5 October 2026<\/p>


1. ABOUT SHIPPING<\/p>

Woodcarved Tales is a handmade woodcarving studio based in Poland.<\/p>

All orders are carefully prepared, finished and packaged before shipment.<\/p>

Seller:<\/p>

EPSIGON \u2013 Pawe\u0142 Skrzypiec
Paszyn 72
33-326 Mogilno
Poland<\/p>

NIP: PL7342871598
REGON: 529731553
E-mail: epsigon.art@gmail.com<\/p>


2. ORDER PROCESSING TIME<\/p>

Standard Products are generally prepared for shipment within up to 10 business days, unless a different processing time is stated on the individual Product page.<\/p>

Custom-made and personalised Products require additional production time.<\/p>

Custom orders may take up to 4 weeks to complete, depending on the complexity of the project.<\/p>

The estimated production time for a Custom-made Product will be communicated to the Customer before production begins.<\/p>

Production time does not include the shipping time.<\/p>


3. SHIPPING<\/p>

Orders are shipped from Poland.<\/p>

Available shipping methods and their costs are displayed during checkout.<\/p>

Depending on the destination, available shipping methods may include:<\/p>

– tracked postal delivery,
– courier delivery,
– express delivery, where available,
– other shipping methods offered by the Seller.<\/p>

The actual delivery time depends on the destination country, selected shipping method and carrier.<\/p>

Any delivery times provided by the Store are estimates.<\/p>

The Seller is not responsible for delays caused by circumstances outside the Seller’s reasonable control, including carrier delays, customs procedures, weather conditions, strikes, transport disruptions or other extraordinary circumstances.<\/p>


4. INTERNATIONAL SHIPPING<\/p>

Woodcarved Tales accepts international orders to countries where delivery is available.<\/p>

All international orders are shipped from Poland.<\/p>

Customers outside Poland should ensure that the delivery address is complete and accurate.<\/p>

The Customer is responsible for providing any information required for successful delivery or customs clearance.<\/p>


5. CUSTOMS, IMPORT DUTIES AND TAXES<\/p>

International orders, particularly orders shipped outside the European Union, may be subject to customs procedures and additional charges.<\/p>

Depending on the destination country, these charges may include:<\/p>

– import duties,
– import VAT,
– customs fees,
– brokerage or handling fees,
– other taxes or charges imposed by the destination country.<\/p>

Unless expressly stated otherwise during checkout, such charges are not included in the Product price or shipping cost and are the responsibility of the Customer.<\/p>

The Seller has no control over customs duties, taxes or fees imposed by the authorities of the destination country.<\/p>

Customs regulations differ from country to country.<\/p>

The Customer is responsible for checking whether the ordered Product may legally be imported into their country.<\/p>


6. CUSTOMS DELAYS<\/p>

International shipments may be delayed because of customs inspections, customs clearance procedures or import regulations.<\/p>

Such delays are outside the Seller’s control.<\/p>

The Seller cannot guarantee the time required by customs authorities to process an international shipment.<\/p>

The Customer should provide any information or documentation reasonably required by customs authorities or the carrier.<\/p>


7. PACKAGE DELIVERY<\/p>

The Customer should ensure that the delivery address provided during checkout is correct and complete.<\/p>

If the Customer provides an incorrect or incomplete address and the shipment cannot be delivered as a result, additional shipping costs may apply.<\/p>

Where a shipment is returned to the Seller because the Customer failed to accept the delivery or failed to provide information required for delivery or customs clearance, the Seller may contact the Customer to arrange further delivery.<\/p>

Any additional delivery costs resulting from circumstances attributable to the Customer may be charged to the Customer where permitted by applicable law.<\/p>


8. PACKAGING<\/p>

Each Product is carefully packaged to reduce the risk of damage during transportation.<\/p>

Wooden sculptures and other handmade Products may be packaged using protective materials appropriate to their size and shape.<\/p>

The Seller takes reasonable care to ensure that Products are adequately protected before shipment.<\/p>


9. DAMAGED PACKAGES<\/p>

If the package appears visibly damaged when delivered, the Customer should, where reasonably possible:<\/p>

– photograph the package before opening it,
– photograph any visible damage,
– retain the original packaging,
– report the damage to the carrier where appropriate.<\/p>

The Customer should contact Woodcarved Tales as soon as reasonably possible at:<\/p>

epsigon.art@gmail.com<\/p>

Please provide photographs of the packaging and Product together with the order number.<\/p>


10. DAMAGED PRODUCTS<\/p>

If a Product arrives damaged, please contact us as soon as reasonably possible.<\/p>

The complaint should preferably include:<\/p>

– order number,
– Customer’s name,
– description of the damage,
– photographs of the Product,
– photographs of the external packaging,
– photographs of the shipping label,
– any other information that may help us assess the damage.<\/p>

The Customer should retain the original packaging until the matter has been resolved, where reasonably possible.<\/p>

The Seller will assess the situation and provide an appropriate solution in accordance with applicable law.<\/p>


11. INCORRECT PRODUCT<\/p>

If the Customer receives a Product different from the Product ordered, please contact us before using, modifying or altering the Product where reasonably possible.<\/p>

Please provide:<\/p>

– order number,
– description of the discrepancy,
– photographs of the Product,
– photographs of the packaging and shipping label where relevant.<\/p>

The Seller will investigate the issue and, where the Seller is responsible for the error, provide an appropriate remedy in accordance with applicable law.<\/p>


12. RETURNS OF STANDARD PRODUCTS<\/p>

Consumers within the European Union generally have a statutory right to withdraw from a distance contract within 14 days of receiving a Product without giving a reason, subject to applicable law and statutory exceptions.<\/p>

This right applies only where the relevant statutory conditions are met.<\/p>

If the Customer wishes to exercise the right of withdrawal, they should contact:<\/p>

epsigon.art@gmail.com<\/p>

The Customer may provide a clear statement informing the Seller of their decision to withdraw from the contract.<\/p>


13. CUSTOM-MADE AND PERSONALISED PRODUCTS<\/p>

The right of withdrawal does not apply to Products made according to the Customer’s individual specifications or clearly personalised for the Customer where applicable consumer law provides for this exception.<\/p>

This may include:<\/p>

– custom-made sculptures,
– sculptures made according to photographs or references supplied by the Customer,
– sculptures depicting a specific person or character,
– individually designed sculptures,
– Products made to a specific size requested by the Customer,
– Products containing personalised inscriptions,
– individually modified Products,
– Products created according to other personal specifications.<\/p>

Because such Products are made specifically for an individual Customer, they may not be eligible for return under the statutory right of withdrawal where the applicable law provides for this exception.<\/p>

This does not affect the Customer’s statutory rights concerning defective or non-conforming Products.<\/p>


14. RETURN SHIPPING COSTS<\/p>

Where a return is legally permitted, the Customer is generally responsible for the direct cost of returning the Product unless applicable law provides otherwise.<\/p>

The Seller recommends using a tracked shipping service and retaining proof of postage.<\/p>

For valuable or fragile wooden sculptures, the Seller recommends using appropriate protective packaging and, where available, an insured shipping service.<\/p>


15. RETURN ADDRESS<\/p>

Before sending any return, the Customer should contact the Seller by e-mail.<\/p>

Unless the Seller provides different instructions for a particular return, Products should be returned to:<\/p>

EPSIGON \u2013 Pawe\u0142 Skrzypiec
Paszyn 72
33-326 Mogilno
Poland<\/p>

E-mail:<\/p>

epsigon.art@gmail.com<\/p>

Products should not be sent to any different address without prior confirmation from the Seller.<\/p>


16. CONDITION OF RETURNED PRODUCTS<\/p>

Where a return is legally permitted, the Customer should take reasonable care of the Product while it is in their possession.<\/p>

The Product should be returned safely and adequately packaged.<\/p>

Where permitted by applicable law, the Customer may be responsible for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.<\/p>


17. REFUNDS<\/p>

Where a refund is legally due, the Seller will process the refund in accordance with applicable law.<\/p>

Refunds will normally be made using the same payment method used for the original transaction, unless:<\/p>

– the Customer agrees to another method,
– another method is required by applicable law,
– the original payment method cannot reasonably be used.<\/p>

Where applicable, the refund will include the standard delivery cost paid by the Customer for the original shipment.<\/p>

If the Customer selected a more expensive delivery method than the least expensive standard delivery option offered by the Seller, the additional cost may not be refunded where permitted by applicable law.<\/p>

Where permitted by law, the Seller may withhold the refund until the returned Product has been received or until the Customer provides evidence that the Product has been returned, whichever occurs first.<\/p>


18. BANK TRANSFER REFUNDS<\/p>

Where a refund by bank transfer is required or agreed, the Customer may be asked to provide the necessary bank account information.<\/p>

The Seller’s business bank account is:<\/p>

Account holder:
EPSIGON \u2013 Pawe\u0142 Skrzypiec<\/p>

Bank:
mBank S.A.<\/p>

IBAN:
PL16 1140 2004 0000 3402 8699 4943<\/p>

SWIFT \/ BIC:
BREXPLPWMBK<\/p>

The Seller may request additional information where necessary to process an international bank transfer.<\/p>


19. INTERNATIONAL RETURNS<\/p>

Customers returning Products from outside Poland are responsible for preparing the return shipment in accordance with applicable postal and customs requirements.<\/p>

The Customer should provide accurate customs information for the return shipment.<\/p>

If customs duties, taxes or other charges arise because a return shipment was incorrectly declared or prepared, the Seller may refuse to accept responsibility for such charges where permitted by applicable law.<\/p>

The Seller is not responsible for delays caused by customs authorities or international carriers.<\/p>


20. COMPLAINTS<\/p>

If a Product is defective, damaged or does not conform to the contract, the Customer may exercise the statutory rights available under the applicable consumer protection laws.<\/p>

Depending on the circumstances and applicable law, available remedies may include:<\/p>

– repair,
– replacement,
– price reduction,
– termination of the contract,
– reimbursement of certain costs.<\/p>

Complaints should be submitted to:<\/p>

epsigon.art@gmail.com<\/p>

Please include the order number, a description of the issue and photographs where possible.<\/p>


21. PRODUCT INSPECTION BEFORE USE<\/p>

The Customer should inspect the Product upon receipt, where reasonably possible, before using, modifying, installing or otherwise altering it.<\/p>

In particular, the Customer should check:<\/p>

– whether the correct Product was delivered,
– whether the Product has visible transport damage,
– whether the Product corresponds to the order,
– whether any visible parts are damaged.<\/p>

If an obvious defect or discrepancy is discovered, the Customer should contact the Seller before making modifications to the Product where reasonably possible.<\/p>

This recommendation does not limit statutory rights concerning defects or non-conformities that could not reasonably have been discovered upon delivery.<\/p>


22. CUSTOM ORDERS<\/p>

For Custom-made Products, the Seller may communicate with the Customer before production begins to confirm the specifications.<\/p>

Once production has started, cancellation or modification of a Custom-made Product may not be possible where applicable law permits such limitation.<\/p>

Any agreed changes to a Custom-made Product may affect the production time and price.<\/p>

The Customer is responsible for ensuring that the information and specifications provided for a Custom-made Product are accurate.<\/p>


23. CANCELLATION BEFORE PRODUCTION<\/p>

If a Customer wishes to cancel an order before production begins, they should contact the Seller immediately at:<\/p>

epsigon.art@gmail.com<\/p>

The possibility of cancellation and any applicable refund will depend on the type of Product, the stage of production and the Customer’s statutory rights.<\/p>

For Custom-made Products, cancellation may not be possible once production has begun where permitted by applicable law.<\/p>


24. CONTACT<\/p>

For questions concerning shipping, returns, refunds or complaints, please contact:<\/p>

EPSIGON \u2013 Pawe\u0142 Skrzypiec
Paszyn 72
33-326 Mogilno
Poland<\/p>

NIP:
PL7342871598<\/p>

REGON:
529731553<\/p>

E-mail:
epsigon.art@gmail.com<\/p>


25. STATUTORY RIGHTS<\/p>

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or limit any mandatory consumer rights granted by applicable law.<\/p>

Where the law of the Customer’s country provides mandatory consumer protection rights that cannot legally be waived by contract, those rights remain unaffected.<\/p>

In the event of a conflict between this policy and mandatory applicable law, the mandatory provisions of law shall prevail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

SHIPPING & RETURNS Last updated: 5 October 2026 1. ABOUT SHIPPING Woodcarved Tales is a handmade woodcarving studio based in Poland. All orders are carefully prepared, finished and packaged before shipment. Seller: EPSIGON \u2013 Pawe\u0142 SkrzypiecPaszyn 7233-326 MogilnoPoland NIP: PL7342871598REGON: 529731553E-mail: epsigon.art@gmail.com 2. ORDER PROCESSING TIME Standard Products are generally prepared for shipment within up to 10 business days, unless\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7856","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/pages\/7856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/comments?post=7856"}],"version-history":[{"count":16,"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/pages\/7856\/revisions"}],"predecessor-version":[{"id":7964,"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/pages\/7856\/revisions\/7964"}],"wp:attachment":[{"href":"https:\/\/woodcarvedtales.com\/pl\/wp-json\/wp\/v2\/media?parent=7856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}