Shipping & Returns

Processing Time

Each EPSIGON sculpture is carefully prepared and packaged before shipping.

Standard orders are generally processed within up to 10 business days, unless otherwise stated on the product page.

Custom or made-to-order sculptures may require additional time. Custom orders may take up to 4 weeks to complete. The estimated production time will be communicated before purchase.

Shipping

We ship orders from Poland.

Available shipping methods may include:

• Standard tracked shipping
• Express shipping, where available

Shipping costs and available delivery options are displayed at checkout before payment.

Delivery times depend on the destination country and the selected shipping method.

Please note that delivery times are estimates and may vary due to circumstances outside our control.

International Orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Any customs duties, import taxes or similar charges are the responsibility of the customer unless otherwise stated.

Returns & Right of Withdrawal

For standard products purchased online, consumers in the European Union have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason, subject to applicable law.

The customer is responsible for the cost of returning the goods, unless otherwise required by applicable law.

Returned items should be unused and returned in appropriate condition and packaging.

Custom & Personalised Orders

The right of withdrawal does not apply to goods made according to the customer’s individual specifications or clearly personalised for the customer, where this exception applies under applicable consumer law.

This may include custom-made sculptures created specifically according to the customer’s requirements.

Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at:

epsigon.art@gmail.com

Please provide your order number and, where possible, photographs showing the item and its packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.

Complaints

If you believe that a product is defective, damaged, or does not comply with the order, you may submit a complaint.

To submit a complaint, please contact us at epsigon.art@gmail.com and provide:

• your order number,
• a description of the issue,
• photographs of the product and, where applicable, its packaging.

We will review your complaint and respond as soon as possible, in accordance with applicable consumer protection laws.

If the complaint is accepted, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, price reduction, or a refund, depending on the circumstances.

Submitting a complaint does not affect any statutory consumer rights.

Refunds

Where a refund is due, it will be processed in accordance with applicable consumer law and, where applicable, using the original payment method.

Contact

For questions regarding shipping, returns, refunds or complaints, please contact:

EPSIGON – Paweł Skrzypiec
Paszyn 72
33-326 Mogilno
Poland

Email: epsigon.art@gmail.com